Shipping Policy

Welcome to the Art Of Fire LLC Shipping Policy! We’ve created this guide to provide clear and comprehensive details about how we handle and ship your fireplace products. Our goal is to ensure a smooth, transparent, and satisfying experience from the moment you make a purchase to the time your delivery arrives.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve We are delighted to ship to all 50 states within the United States.

1.2 Shipping Restrictions At this time, we do not offer international shipping. Additionally, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer We are pleased to offer free shipping on all orders, regardless of order value or destination within the United States. This includes large items such as fireplaces and accessories.

2.2 No Hidden Fees The price you see is the price you pay. We do not charge additional shipping fees or sales tax.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier We exclusively partner with FedEx for all shipments. FedEx’s extensive network and experience in handling large, heavy items make them an ideal partner for delivering our fireplace products.

3.2 Shipping Process Our shipping process consists of two phases:

  • Order Processing and Handling: This phase takes 2–3 business days. We carefully prepare and package your order to ensure it arrives in perfect condition, including quality checks and secure packaging.
  • Transit Time: Once your order leaves our warehouse, FedEx typically delivers it within 4–7 business days.

3.3 Total Delivery Timeframe You can expect your order to arrive within 6–10 business days from the date of purchase.

3.4 Business Days Defined Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

4. Order Tracking

4.1 Tracking Information Once your order ships, you’ll receive a confirmation email containing:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • Estimated delivery date

4.2 How to Track Your Order You can track your order in two ways:

  • Click the tracking link in your shipping confirmation email
  • Visit our Order Tracking page and enter your order number and email address

5. Delivery Details

5.1 Standard Delivery For small to medium-sized items, FedEx will deliver directly to your address without requiring a signature.

5.2 Large Item Delivery For larger items:

  • FedEx may contact you to schedule a delivery appointment.
  • A signature may be required upon delivery.
  • Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts If you’re unavailable to receive your package:

  • FedEx will leave a delivery attempt notice.
  • They will typically make up to three delivery attempts.
  • After the third attempt, the package may be held at a local FedEx facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order To change an order that hasn’t shipped:

  • Contact our Customer Services team immediately.
  • Provide your order number and the desired changes.
  • We’ll do our best to accommodate your request.

6.2 Canceling an Order Orders can typically be canceled if they haven’t shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

7. Shipping Issues

7.1 Lost Packages If your tracking information hasn’t been updated in 5 business days:

  • Contact our Customer Services team.
  • We’ll initiate a trace with FedEx.
  • If the package cannot be located, we’ll ship a replacement at no cost to you.

7.2 Damaged Packages If your package arrives damaged:

  • Refuse the delivery if possible and note the damage.
  • If you’ve accepted the package, contact us within 48 hours of delivery.
  • We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items If you receive the wrong item or items are missing:

  • Contact our Customer Services team within 7 days of delivery.
  • We’ll arrange for the incorrect item to be returned (if applicable).
  • We’ll ship the correct item or missing pieces at no additional cost.

8. Environmental Commitment We are committed to reducing our environmental impact by:

  • Using recyclable packaging materials whenever possible.
  • Optimizing our shipping routes to reduce carbon emissions.
  • Continuously exploring ways to make our shipping practices more sustainable.

9. Customer Service and Contact Information For questions or concerns about your shipment, please contact our dedicated Customer Services team:

  • Business Name: Art Of Fire LLC
  • Company Document Number: 23000524122
  • EIN: 93-4598962
  • Email: contact@artoffirellc.com
  • Phone: (786) 894-2968
  • Address: 1150 Nw 72nd Ave Tower 1 Ste 455 #13964 Miami, FL 33126
  • Hours: Monday to Friday, 9 AM to 5 PM EST